Investor Grievance Redressal Mechanism
Dear Investor, in case of any grievance or complaint relating to research services, please first approach us directly. We aim to resolve grievances within 7 business working days, per SEBI's guidelines for Research Analysts. The escalation matrix below applies:
— Escalation Matrix
| Level | Name | Phone | |
|---|---|---|---|
| Level 1 — Customer Service / Grievance Officer | Mr. Wasim Shah | 7000651626 | Moneyscals@gmail.com |
| Level 2 — Compliance Officer | Mr. Wasim Shah | 7000651626 | Moneyscals@gmail.com |
| Level 3 — Principal Officer / Director | Mr. Wasim Shah | 7000651626 | Moneyscals@gmail.com |
- Step 1 — Contact the Research Analyst Reach us using the details above, or write to our registered office: Moneyscals Investment and Research, Ward No. 15, Pahadhiya Road, Jaora, Ratlam, Madhya Pradesh – 457226.
- Step 2 — SEBI SCORES 2.0
If unresolved or unsatisfactory, lodge a complaint at scores.sebi.gov.in. SCORES complaints are typically resolved within 21 calendar days.
Note: the earlier portal, scores.gov.in, was discontinued on March 28, 2024. All new complaints must go through SCORES 2.0.
- Step 3 — Online Dispute Resolution (ODR) If still unresolved, initiate ODR via the Smart ODR portal at smartodr.in for online conciliation or arbitration.
— SEBI Contact Details
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051.
SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
Never share your trading account, demat account or bank account login credentials or OTPs with anyone — including us — at any time.